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  • #54287
    Ronald B
    Spectator

    I purchased Cabwriter Pro 4 and CNC 4 back on June 7 2021, but when I log in to My Account the purchase and license keys are not shown. Previously the license keys were reflected on My account login; now it only shows free trial downloads. Please advise.

    #54288
    cabwriter
    Keymaster

    Hi Ronald,

    Something odd is going on, you’re right. It appears to have something to do with using one email address for your username and a different one as the email when you purchased, which was the gmail account. It seems to be tying your Pro/CNC purchase to the gmail address and the free trials to your other email address. Maybe you could email me at greg@cabwritersoftware.com with more details about which email you’re using when you login. I may have to temporarily change your password so I can login as you to try and sort it out, but I don’t want to publish your user information on this forum, so we can do it in a separate email thread if that works for you…

    Thanks,
    Greg

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