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  • #49149

    I recently downloaded Sketchup 2021 and was not able to activate my Cabwriter 4 license. I received the error message: item_name_mismatch. Is this because I still have my Cabwriter license active on Sketchup 2020? Before I do anything I wanted to check here first.

    Thanks all,
    Steve
    Handcrafted Design Company

    #49151
    cabwriter
    Keymaster

    Hi Steve,

    You typically get that error if you use a license key that is for an older version of CabWriter. I notice you have a CabWriter 2, 3, and 4 license under your name. I’m suspecting you put in one of the older license keys. The CAbWriter 4 one should start with PRO04. I am going to email you your CabWriter 4 license key just to make sure you have it to your email address.

    Thanks,
    Greg

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